Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services, including:

• Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you create an account, book a studio, or contact us.
• Payment Information: When you make a booking, we collect payment information such as credit card details or other financial information necessary to process your payment. This information is securely processed by our payment gateway providers.
• Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, and the duration of your sessions. This data helps us understand user behavior and improve our website's functionality.
• Technical Data: We collect technical information about your device, such as your IP address, browser type, operating system, and device identifiers. This information is used for security purposes and to optimize our website for different devices.
• Cookies and Similar Technologies: We use cookies and similar technologies to track your activity on our website and collect information about your preferences. You can manage your cookie preferences through your browser settings. See our Cookies Policy for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process your bookings, manage your account, and provide you with the studio spaces and equipment you request.
• Communication: To communicate with you about your bookings, respond to your inquiries, and provide customer support. We may also send you promotional emails about new studios, special offers, or updates to our services. You can opt-out of receiving these emails at any time.
• Improving Our Website: To analyze usage data and improve the functionality and user experience of our website. This includes optimizing our website for different devices, enhancing navigation, and adding new features based on user feedback.
• Personalization: To personalize your experience on our website and recommend studio spaces or equipment that may be of interest to you.
• Security: To protect our website and users from fraud, unauthorized access, and other security threats. This includes monitoring website activity, detecting and preventing fraudulent transactions, and implementing security measures to protect your data.
• Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and resolving disputes.

3. How We Share Your Information

We may share your information with the following third parties:

• Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and website analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share your information with business partners who offer complementary services or products that may be of interest to you. We will only share your information with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt-out.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect your sensitive information, such as payment details, during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
• Employee Training: We provide regular training to our employees on data security best practices and the importance of protecting user privacy.

Despite our best efforts, no security system is impenetrable. In the event of a data breach, we will notify you as required by applicable law and take steps to mitigate the damage.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to restrict the processing of your personal information.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at Contact. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.

Specifically, we retain:

• Account Information: As long as your account is active.
• Booking History: For a period of 7 years for accounting and legal compliance purposes.
• Marketing Data: Until you unsubscribe from our marketing communications.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make any material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on our website prior to the change becoming effective.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Spotlight Studios
Privacy Department
123 Main Street
Anytown, CA 91234
Email: Contact

10. Data Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. GDPR Compliance

Spotlight Studios is committed to complying with the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, including the right to access, correct, delete, restrict, or object to the processing of your personal data. To exercise these rights, please contact us.

12. CCPA Compliance

Spotlight Studios is also committed to complying with the California Consumer Privacy Act (CCPA). If you are a resident of California, you have certain rights under the CCPA, including the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. To exercise these rights, please contact us.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Spotlight Studios. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of these third-party websites or services before providing them with your personal information.

14. Automated Decision-Making

Spotlight Studios does not engage in automated decision-making, including profiling, that produces legal effects or similarly significantly affects you. All decisions regarding your account and services are made by human personnel.

15. Security Incident Management

In the event of a security incident involving your personal information, Spotlight Studios has established procedures to quickly respond and mitigate the potential impact. These procedures include:

• Incident Detection and Assessment: Rapidly detecting and assessing the scope and severity of the security incident.
• Containment and Eradication: Taking immediate steps to contain the incident and eradicate the threat.
• Notification: Notifying affected users and relevant authorities as required by law.
• Remediation: Implementing measures to prevent similar incidents from occurring in the future.